Do I have to pay sales tax?
Overview: Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated on the Summary page once your billing address has been entered during checkout. The price indicated includes anticipated VAT that we will collect from you based on information you make available to us.
Applies To: Canvas X, Canvas X Geo, Canvas X Pro, Canvas X Draw
If you have further tax questions, please go to our Customer Care
page to create a Support ticket or contact us directly at 1-833-721-0829
to speak to a Support agent.
Why is the Cart not accepting my card?
There are many reasons for a failed bank card transaction. Your card may have expired, or reached its limit, or a bank card computer – either on our end or your bank’s end, may have encountered a machine error. If you need assistance, ...
How will Canvas purchases appear on my bank or credit card statement using the cart?
Overview: Canvas purchases are processed through MyCommerce and will appear using the below charge description. Applies To: Canvas X, Canvas X Geo, Canvas X3, Canvas X View, Canvas X Draw Steps To Locate: 1. The charge will appear on your bank ...
When will my credit card be charged?
Overview: Once an order is placed in the Cart or via the phone through a Canvas agent, your bank card will be charged immediately after. Please create a ticket if you have any questions or suggestions for this article. Thank you for using Canvas.
How do I get my license information after purchase?
Overview: After making a purchase for Canvas Software through the cart, you are taken to a webpage that provides the license information and Canvas installer download link. You will also receive this information in an email from “share-it!” ...
Will my Canvas Subscription automatically renew?
Overview: When you purchase through the MyCommerce cart, auto renewal is set on by default. You will receive reminder emails 5 days before it expires and will be automatically renewed at the end of your period (monthly or annual). The charge will be ...