How do I locate the installer for my copy of Canvas?
Overview: Have you misplaced your Canvas installer? Please review the different steps below to access download links.
Applies To: Canvas X, Canvas X Geo, Canvas X Pro, Canvas X Draw
Steps To Locate:
1. If Canvas was recently purchased, the download information will be listed in your confirmation of order email.
2. Log into your Canvas ID Portal. Once logged in, all purchased and activated copies of Canvas will be listed, including license info and download links. 3. Visit our Product Support page, select your Canvas X product and scroll down to locate the applicable version. Under the System Requirements | Software, the download links will be listed. 4. Contact Customer Care to create a Support Ticket or contact us by phone at 1-833-721-0829 and a Support agent can assist you. Note:
Versions prior to Canvas X 2018 for Windows and Canvas Draw 5 for Mac are legacy versions which are no longer supported. Download links will not be available in your Canvas ID Portal for these legacy versions. Customer Care will not be able to provide download links for legacy versions. Please contact Sales@canvasgfx.com
for upgrade options.
Please create a ticket if you have any questions or suggestions for this article. Thank you for using Canvas.
How Far Back is Canvas Supported?
Overview: Canvas offers formal support for customers on the current and the previous version of all products. If supported, download links will be displayed in our Support page. Applies To: Canvas X, Canvas X Geo, Canvas X3, Canvas X Draw Steps To ...
I've finished downloading the software installer - how do I find it?
Overview: Canvas is downloaded to the "Downloads" folder on either Mac or Windows platforms, unless you have specified an alternate location for downloads. Applies To: Canvas X, Canvas X Geo, Canvas X3, Canvas X Draw How to Locate on Mac: ...
Essential Canvas X Pro Update
Overview: A new update of Canvas X Pro is now available which delivers powerful performance improvements. Technology changes behind these improvements means you need to take some quick but important actions to ensure your existing Canvas ...
How can I get technical support for my product?
Overview: If you need help with anything related to your Canvas software, please visit our Product Support page and submit a ticket or contact us directly at 1-833-721-0829.
Canvas X Draw for Windows System Requirements & Documentation
2020 Getting Started Guide Getting Started Guide (PDF) Canvas X Draw Help Canvas X Draw User Guide (PDF) Supported File Formats Canvas X Draw for Windows can import and access data in over 70 file formats. View them all here . System Requirements | ...