How To move a Subscription from one computer to another

How To move a Subscription from one computer to another

Overview: You have the ability to move your Canvas Subscription from one computer to another, in the event your computer stops working or if you buy a new one. 


Applies To: Canvas X Draw (Mac/Win), Canvas X Geo, Canvas X Pro

Steps To Perform:

1. Uninstall Canvas from the computer to be deactivated, if possible.

2. Log into the CanvasID portal: https://cvidportal.canvasgfx.com/


3. Click My Apps.


4. Scroll down to the My Plans section. Notice the Available Installs. Select your Canvas X Subscription and select "Plan Details".


5. Click Deactivate on the computer to be deactivated. 



6. Confirm your selection by clicking "Yes, I want to deactivate this machine."


7. Your device is now deactivated and you now have a newly Available Install.


Please create a ticket if you have any questions or suggestions for this article. Thank you for using Canvas. 

    • Related Articles

    • How to Deactivate a Subscription License Seat

      Overview: Deactivating a subscription seat is useful in the event that you would like to install Canvas on a new device or free up available seats. Applies To: Canvas X, Canvas X Geo, Canvas X3, Canvas X Draw Steps To Perform: 1. Go ...
    • Canvas Message: "This computer has been deactivated from your membership"

      Overview: If you are receiving this message when opening or activating Canvas X Draw for Mac, there are some steps you can perform to resolve this issue. This message will occur if all of your subscription seats are already in use, performed a drive ...
    • How many computers can I put a license on?

      Overview: Each license can only be used to register the program on one computer. If you are looking to get more than one license, we can offer a discount for multiple licenses. Please contact our sales department at sales@canvasgfx.com. Applies To: ...
    • Will my Canvas Subscription automatically renew?

      Overview: When you purchase through the shopping cart, auto renewal is set on by default, or you can change to 'manual renew' at checkout. You will receive reminder emails 5 days before it expires and will be automatically renewed at the end of your ...
    • How do I cancel my Canvas Subscription auto-renewal?

      Overview: How to cancel the auto-renewal of your Canvas Subscription. Applies To: Canvas X Draw, Canvas X Geo, Canvas X Pro, Canvas X View Steps To Perform: 1. Log into Fastspring with your email address from purchase to disable auto-renewal: ...