How do online purchases work?

How do online purchases work?

Overview: Canvas GFX works with Fastspring for our online order. Fastspring is an authorized reseller of Canvas software who provides links to installers and our license keys.  

Applies To: Canvas X Geo, Canvas X Pro, Canvas X Draw (mac and windows)

Steps To Locate Information on your Order for billing updates and more:

1. New purchases can be made through the 'buy now' links on the website, or on our storefront for all available products and plans: https://canvasgfx.onfastspring.com/

2. Locating your order data: https://canvasgfx.onfastspring.com/account

** If you currently have an active subscription purchased previously through our previous online vendor (mycommerce), we ask that you log in to FastSpring and update your payment information ahead of your next renewal date: https://canvasgfx.onfastspring.com/account

 

Bank statements will show as "FS* canvasgfx" for your subscriptions with Canvas GFX. 


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    • When will my credit card be charged?

      Overview: Once an order is placed in the Cart or via the phone through a Canvas agent, your bank card will be charged immediately after. Please create a ticket if you have any questions or suggestions for this article. Thank you for using Canvas. 

    • Can I order by phone?

      Overview: If you wish to order Canvas over the phone, please call us at 1-833-721-0829 and we will be happy to assist you.