How do online purchases work?

How do online purchases work?

Overview: Canvas GFX works with Fastspring for our online order. Fastspring is an authorized reseller of Canvas software who provides links to installers and our license keys.  

Applies To: Canvas X Geo, Canvas X Pro, Canvas X Draw (mac and windows)

Steps To Locate Information on your Order for billing updates and more:

1. New purchases can be made through the 'buy now' links on the website, or on our storefront for all available products and plans: https://canvasgfx.onfastspring.com/

2. Locating your order data: https://canvasgfx.onfastspring.com/account

** If you currently have an active subscription purchased previously through our previous online vendor (mycommerce), we ask that you log in to FastSpring and update your payment information ahead of your next renewal date: https://canvasgfx.onfastspring.com/account

 

Bank statements will show as "FS* canvasgfx" for your subscriptions with Canvas GFX. 


    • Related Articles

    • How do I place a new order online?

      Overview: You can place an online order by clicking on Pricing at the top of the Canvas GFX webpage. Scroll down to select the Canvas product you wish to purchase and the pricing options will be listed below.  For additional assistance, please ...
    • How will Canvas purchases appear on my bank or credit card statement using the cart?

      Overview: Canvas purchases are processed through Fastspring and will appear using the below charge description. Applies To: Canvas X Draw, Canvas X Geo, Canvas X Pro, Canvas X View Steps To Locate: 1. The charge will appear on your bank statement as: ...
    • Will my Canvas Subscription automatically renew?

      Overview: When you purchase through the shopping cart, auto renewal is set on by default, or you can change to 'manual renew' at checkout. You will receive reminder emails 5 days before it expires and will be automatically renewed at the end of your ...
    • Purchasing Orders Online and Subscription Renewals

      NOTICE: Our new online store is now live! We have a new billing provider for online orders through Fastspring! Note that the old store (digital river/mycommerce) will no longer process new orders and renewals starting in December 2024. Previous ...
    • When will my credit card be charged?

      Overview: Once an order is placed in the Cart or via the phone through a Canvas agent, your bank card will be charged immediately after. Please create a ticket if you have any questions or suggestions for this article. Thank you for using Canvas.