Canvas Message: "This computer has been deactivated from your membership"

Canvas Message: "This computer has been deactivated from your membership"

Overview:  If you are receiving this message when opening or activating Canvas X Draw for Mac,  there are some steps you can perform to resolve this issue. This message will occur if all of your subscription seats are already in use, performed a drive transfer from an old Mac, or your subscription has not yet been created.

Applies To: Canvas Draw / Canvas X Draw

Step #1:  Deactivate devices not in use that are associated to your subscription:
  1. Log into your Canvas ID Portal:
  2. Click "My App" to access your Canvas products and subscription plans
  3. Scroll down to "My Plan" and locate your Canvas X Subscription. Select "Plan Details". Make note of the Available Installs. This will show if all available seats are free or not.
  4. Click "Deactivate" next to any computers that you do not wish your subscription plan to be on.
  5. Confirm your selection by clicking "Yes, I want to deactivate this machine."
  6. If a computer device name is not listed, exit the portal and go to Step #2.

Step #2: Remove the Canvas Mac Library Settings (Note: this will remove any customized Canvas Settings and revert them back to the original defaults):

  1. In the Finder, choose the “Go” menu > Go to Folder. Type /Library as seen below and click Go. This will immediately take you to the Mac Library Folder.

  2. Open the Application Support folder.
  3. Drag the entire Canvas X Draw or Canvas Draw folder to the trash. (You should be prompted to enter you Mac password to confirm deletion)
  4. Once deleted, restart your Mac.
  5. Open Canvas X Draw and the "Welcome" screen appears.
  6. Click "Sign In" and input your email and associated password. Click Continue.
  7. A message should appear confirming that activation was successful and Canvas X Draw will open.
If you are unable to activate Canvas with the steps above, please create a Support ticket and one of our agents will assist you.

Thank you for using Canvas. 

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