Canvas Message: "This computer has been deactivated from your membership"

Canvas Message: "This computer has been deactivated from your membership"

Overview:  If you are receiving this message when opening or activating Canvas X Draw for Mac,  there are some steps you can perform to resolve this issue. This message will occur if all of your subscription seats are already in use, performed a drive transfer from an old Mac, or your subscription has not yet been created.

Applies To: Canvas Draw / Canvas X Draw

Step #1:  Deactivate devices not in use that are associated to your subscription:
  1. Log into your Canvas ID Portal:
  2. Click "My App" to access your Canvas products and subscription plans
  3. Scroll down to "My Plan" and locate your Canvas X Subscription. Select "Plan Details". Make note of the Available Installs. This will show if all available seats are free or not.
  4. Click "Deactivate" next to any computers that you do not wish your subscription plan to be on.
  5. Confirm your selection by clicking "Yes, I want to deactivate this machine."
  6. If a computer device name is not listed, exit the portal and go to Step #2.

Step #2: Remove the Canvas Mac Library Settings (Note: this will remove any customized Canvas Settings and revert them back to the original defaults):

  1. In the Finder, choose the “Go” menu then Go to FolderType /Library as seen below and click enter key to open. This will take you to the Mac System Library Folder
  2. Open the Application Support folder.
  3. Drag the entire Canvas GFX folder to the trash.
  4. You will be prompted to input your Mac's password to confirm you wish to delete. (***If you are not prompted to input your Mac password, then you are in the User Library and not the Mac Library).
  5. Once deleted, restart your Mac.
  6. Open Canvas X Draw. Verification screens will appear -- Accept the End User License Agreement and input your Mac's password if prompted.
  7. The "Welcome" screen will now appear:
    1. If you have an active subscription, click "Sign In" to enter your Canvas Account email and password. Click "Continue" to activate.
    2. If you have a new or existing "Buy to Own" license, input your Canvas Account email to complete activation screens.
If you are unable to activate Canvas with the steps above, please create a Support ticket and one of our agents will assist you.

Thank you for using Canvas. 

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