What do I do if my license key does not work?
Overview: There are two types of licenses; Legacy Perpetual and Subscription Licenses
Applies To: Canvas X, Canvas X Geo, Canvas X3, Canvas X Draw
Steps To Perform:
1. Verify that you have the correct license key for the appropriate product version. License keys are specific to their versions.
2. Copy and paste the license instead of typing in manually.
If you are still unable to apply the license, please visit our Canvas Support page to create a ticket or contact us by phone at 1-833-721-0829 and a Support agent will assist you.
Thank you for using Canvas.
Canvas Message: "The entered License Key is not valid. Please check your license key"
Overview: Canvas License keys are specific to its version. For instance: If you install Canvas X and try to use a key from an earlier version (e.g. Canvas X 2019), the following message will appear: Applies To: Canvas X, Canvas X Geo, Canvas X3, ...
Why is my license key showing as overused when I start Canvas?
When a new operating system is installed or if there are hardware changes, the program counts it as a "new" computer even if it's actually the same one. We can deactivate that key and reissue a new one and send it to your email, however any computers ...
How many computers can I put a license on?
Overview: Each license can only be used to register the program on one computer. If you are looking to get more than one license, we can offer a discount for multiple licenses. Please contact our sales department at email@example.com. Applies To: ...
How do I get my license information after purchase?
Overview: After making a purchase for Canvas Software through the cart, you are taken to a webpage that provides the license information and Canvas installer download link. You will also receive this information in an email from “share-it!” ...
Perpetual License Offline Registration
Some organizations have restricted or limited Internet access. Offline registration allows people to register their perpetually licensed application on one machine disconnected from the Internet with another. The following are the steps to complete ...