Why is my license key showing as overused when I start Canvas?

Why is my license key showing as overused when I start Canvas?

When a new operating system is installed or if there are hardware changes, the program counts it as a "new" computer even if it's actually the same one. We can deactivate that key and reissue a new one and send it to your email, however any computers using the old licenses will no longer have access to the computer.  If it is still not working, please contact our Customer Care or by phone at 1-888-268-9872.
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