Why is my license key showing as overused when I start Canvas?
When a new operating system is installed or if there are hardware changes, the program counts it as a "new" computer even if it's actually the same one. We can deactivate that key and reissue a new one and send it to your email, however any computers using the old licenses will no longer have access to the computer. If it is still not working, please contact our Customer Care or by phone at 1-888-268-9872.
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What do I do if my license key does not work?
Overview: There are two types of licenses; Legacy Perpetual and Subscription Licenses Applies To: Canvas X, Canvas X Geo, Canvas X3, Canvas X Draw Steps To Perform: 1. Verify that you have the correct license key for the appropriate product version. ...
Canvas Message: "The entered License Key is not valid. Please check your license key"
Overview: Canvas License keys are specific to its version. For instance: If you install Canvas X and try to use a key from an earlier version (e.g. Canvas X 2019), the following message will appear: Applies To: Canvas X, Canvas X Geo, Canvas X3, ...
Canvas Message: "This computer has been deactivated from your membership"
Overview: If you are receiving this message when opening or activating Canvas X Draw for Mac, there are some steps you can perform to resolve this issue. This message will occur if all of your subscription seats are already in use, performed a drive ...
How to Deactivate a Subscription License Seat
Overview: Deactivating a subscription seat is useful in the event that you would like to install Canvas on a new device or free up available seats. Applies To: Canvas X, Canvas X Geo, Canvas X3, Canvas X Draw Steps To Perform: 1. Go ...
How many computers can I put a license on?
Overview: Each license can only be used to register the program on one computer. If you are looking to get more than one license, we can offer a discount for multiple licenses. Please contact our sales department at sales@canvasgfx.com. Applies To: ...