Will my Canvas Subscription automatically renew?
Overview: When you purchase through the MyCommerce cart, auto renewal is set on by default. You will receive reminder emails 5 days before it expires and will be automatically renewed at the end of your period (monthly or annual). The charge will be made on the same bank card you used for your original purchase. You will receive an Auto-Renew confirmation email upon successful renewal.
If you wish to cancel the auto renewal process, click here
For additional assistance, please contact Customer Care
to create a Support Ticket or contact us by phone at 1-833-721-0829 and a Support agent can assist you.
How do I cancel my Canvas Subscription auto-renewal?
Overview: How to cancel the auto-renewal of your Canvas Subscription. Applies To: Canvas X, Canvas X Geo, Canvas X3, Canvas X Draw Steps To Perform: 1. Log into MyCommerce Share-It Order Number here to disable ...
How will Canvas purchases appear on my bank or credit card statement using the cart?
Overview: Canvas purchases are processed through MyCommerce and will appear using the below charge description. Applies To: Canvas X, Canvas X Geo, Canvas X3, Canvas X View, Canvas X Draw Steps To Locate: 1. The charge will appear on your bank ...
Canvas X Draw for Mac Install and Activation (Existing Accounts)
Overview: This article outlines the steps for installing and activating Canvas X Draw, for existing Subscription users. Applies To: Canvas X Draw Steps To Perform: 1. Double click Canvas X Draw.dmg. Follow the steps in the window below to copy Canvas ...
Do I need an Internet connection for subscription-software?
Overview: Applies To: Canvas X, Canvas X Geo, Canvas X3, Canvas X Draw Canvas X products needs open internet access in order to license or activate. Once activated, you can use offline for a limited period as Canvas will need to connect to the ...
How to Deactivate a Subscription License Seat
Overview: Deactivating a subscription seat is useful in the event that you would like to install Canvas on a new device or free up available seats. Applies To: Canvas X, Canvas X Geo, Canvas X3, Canvas X Draw Steps To Perform: 1. Go ...