Orders
Why do I need to accept cookies?
Overview: Cookies are placed on your browser for your convenience, and the Commerce System used is dependent on these cookies. When you place an order, information is written onto your hard drive. Most browsers accept cookies by default. If you ...
When will my credit card be charged?
Overview: Once an order is placed in the Cart or via the phone through a Canvas agent, your bank card will be charged immediately after. Please create a ticket if you have any questions or suggestions for this article. Thank you for using Canvas.
How will credit card charges appear on my bank or credit card statement?
Overview: Canvas orders placed on the cart appear as followed: Current charges will appear on your bank statement as: “DRI*ID.MYCOMMERCE.COM” Earlier purchases would appear as: “ACD SYSTEMS INTERNATIO” or “PAYPAL* ACD SYSTEMS” Please create a ...
How can I get a copy of my invoice?
Overview: To request a copy of your invoice, please contact us at Orders@canvasgfx.com or call us at 1-833-721-0829 and we will be happy to assist you.
What address should I enter on the billing page?
Overview: For credit card verification, you must enter the address exactly as it appears on your credit card statement. Please create a ticket if you have any problems or suggestions for this article. Thank you for using Canvas.
Should I put spaces or dashes in my credit card number?
Overview: If your credit card number is not being accepted, make sure numbers are entered as a continuous string of numbers, without dashes or spaces. If you are still experiencing issues inputting your card, please contact us by phone ...
Can I order by phone?
Overview: If you wish to order Canvas over the phone, please call us at 1-833-721-0829 and we will be happy to assist you.
How do I place a new order online?
Overview: You can place an online order by clicking on Pricing at the top of the Canvas GFX webpage. Scroll down to select the Canvas product you wish to purchase and the pricing options will be listed below. For additional assistance, please ...
Will my Canvas Subscription automatically renew?
Overview: When you purchase through the MyCommerce cart, auto renewal is set on by default. You will receive reminder emails 5 days before it expires and will be automatically renewed at the end of your period (monthly or annual). The charge will be ...
How do I cancel my Canvas Subscription auto-renewal?
Overview: How to cancel the auto-renewal of your Canvas Subscription. Applies To: Canvas X, Canvas X Geo, Canvas X3, Canvas X Draw Steps To Perform: 1. Log into MyCommerce Share-It Order Number here to disable ...
How will Canvas purchases appear on my bank or credit card statement using the cart?
Overview: Canvas purchases are processed through MyCommerce and will appear using the below charge description. Applies To: Canvas X, Canvas X Geo, Canvas X3, Canvas X View, Canvas X Draw Steps To Locate: 1. The charge will appear on your bank ...
Why is the Cart not accepting my card?
There are many reasons for a failed bank card transaction. Your card may have expired, or reached its limit, or a bank card computer – either on our end or your bank’s end, may have encountered a machine error. If you need assistance, ...
How do I get my license information after purchase?
Overview: After making a purchase for Canvas Software through the cart, you are taken to a webpage that provides the license information and Canvas installer download link. You will also receive this information in an email from “share-it!” ...
Can I place my Canvas order by telephone?
Overview: Placing Canvas orders via telephone. Applies To: Canvas X, Canvas X Geo, Canvas X3, Canvas X Draw If you prefer to place your Canvas orders in person, please free to contact us at 1-833-721-0829 and we would be happy to assist you.
What payment methods do you accept?
Overview: See a complete list of accepted forms of payment below for Canvas purchases. Applies To: Canvas X, Canvas X Geo, Canvas X3, Canvas X Draw Accepted Forms of Payment: Visa MasterCard/EuroCard American Express Discover Diner’s Club JCB for US ...
How do online purchases work?
Overview: Canvas GFX works with Digital River whose online shopping cart service is called MyCommerce Share-it. They are an authorized reseller of Canvas software who provide links to installers and our license keys. Applies To: Canvas X, Canvas X ...
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