Technical Support
How can I get technical support for my product?
Overview: If you need help with anything related to your Canvas software, please visit our Product Support page and submit a ticket or contact us directly at 1-833-721-0829.
What is your Privacy Policy?
Overview: To view Canvas GFX's Privacy Policy, please click the link below. https://www.canvasgfx.com/en/privacy-policy/ Please create a ticket if you have any questions or suggestions for this article. Thank you for using Canvas.
Scaling & Measuring 3D Models
Overview: Below is information on scaling and measuring imported 3D models. *In order to scale a 3D model with high accuracy, the models real-word dimensions must be known. Applies to: Canvas X3 Steps to complete: The below example uses a model of a ...
How to Convert MetaObjects to Canvas Objects
Overview: When pasting into Canvas X from other applications, a MetaObject container is created. The MetaObject is a Canvas X "Container" for a system metafile (WMF/EMF). These files are not readily editable until you convert to a Canvas object. ...
Canvas X File and Directory Naming
Overview: When saving files names or creating directories for Canvas X files, avoid using non English or Unicode characters. File names containing these characters my cause errors opening or saving. Applies To: Canvas X, Canvas X Geo, Canvas X3, ...
Assigning Hyperlinks Using the Link Manager
Overview: The below article outlines the uses and steps for the Link Manager in Canvas. You can assign hyperlinks to page elements so they jump to sheets in Canvas, files, or Web pages on the Internet, a local hard drive, or an Intranet. In addition, ...
How to Convert a Raster Image to a Vector using Auto Trace
Overview: You can use the Auto Trace command to create vector objects from an image. The Auto Trace command traces an entire image or channel of an image and is available when a paint object is selected. Applies To: Canvas X, Canvas X Geo, Canvas ...
How to Annotate a 3D Model
Overview: You can annotate on the placed 3D Model objects: any strings, sequential numbers, sequential alphabets, Names, or Instance Names. Applies To: Canvas X3 Steps to Reproduce: 1. Open the 3D model using Place 3D Model from the properties bar. ...
How to Bind Text Along a Curve
Overview: Canvas X lets you bind text objects to a vector object or path using the Path Text Tool or Bind Text menu option. Applies To: Canvas X, Canvas X Geo, Canvas X3, Canvas X Draw Steps Using the Path Text tool: 1. Create your vector object or ...
How to Uninstall Canvas on Mac
Overview: Here are steps to uninstall Canvas on your Mac Applies To: Canvas Draw, Canvas X Draw Steps to Perform: Delete Canvas Draw from the Applications folder. In the Finder, choose the “Go” menu > Go to Folder. Type ~/Library as seen below and ...
How to Uninstall Canvas on Windows
Overview: This article outlines how to remove Canvas X from your Windows PC Applies To: Canvas X, Canvas X Geo, Canvas X3 Steps To Perform: Open the Windows Control Panel | Add or Remove Programs, select Canvas X and click Uninstall. Delete the ...
How to Create a Transparent Background in a Raster Image
Overview: This article demonstrates how to remove a background and make it transparent in a raster image, using the Channel palette. Applies To: Canvas X, Canvas X Geo, Canvas X3, Canvas X Draw Steps to Perform: 1. Go to Window > Palettes > Channels ...
How to delete the Canvas User Library settings on your Mac
Overview: The following steps will remove the User Library settings for Canvas X Draw. Note: All prior custom settings will be removed and will need to be redone within the program. Applies To: Canvas Draw / Canvas X Draw on Mac OS In the Finder, ...
How do I reset Canvas settings in Windows?
Overview: If you are having issues in Canvas, you have the option to reset the Canvas settings to try to resolve the issue. Note: All prior custom settings will be removed and will need to be redone. Applies To: Canvas X, Canvas X Geo, Canvas X3 ...
How to completely uninstall and reinstall Canvas X for Windows
1) For Mac: Delete Canvas Draw from the Applications folder Delete Canvas Draw directory from \Library\Preferences\ACDSystems or Canvas GFX. Delete Canvas Draw directory from ~\Library\Preferences\ACDSystems or Canvas GFX. Delete ...
Popular Articles
How to Create a Transparent Background in a Raster Image
Overview: This article demonstrates how to remove a background and make it transparent in a raster image, using the Channel palette. Applies To: Canvas X, Canvas X Geo, Canvas X3, Canvas X Draw Steps to Perform: 1. Go to Window > Palettes > Channels ...
System Requirements for Canvas for Mac Versions
Overview: Canvas for Mac versions can be installed on the following macOS operating systems. Note: Please do not install Canvas on Beta or unreleased versions of macOS, as we will not be able to provide Support until it is officially released and in ...
Working with Other File Formats
Working with Other File Formats When you use other file formats supported by Canvas X Draw, you can select options when you open, place, import, save, or export some types of files. The most common file formats and their options are described in this ...
Canvas X Draw (macOS) Release Notes
Canvas X Draw Release Notes Build 7089 Improvements Addition of a visual cue for documents that has been edited. Support of multiple links inside the same text object. Addition of Isometric Guides to the Layout - Grids & Guides menu. Fixes Fixed a ...
Canvas X Geo Supported File Formats
S-57 Files Phase One RAW Adobe® Illustrator® CS Sony RAW ARW Bitmap Support Raster Format USGS STDS (Spatial Data Transfer Standard) CorelDRAW (Versions 3.x – 8.x) Computer Graphics Metafile CMX Corel Presentation Exchange Legacy Canon RAW CR2 Canon ...