Should I put spaces or dashes in my credit card number?
Overview: If your credit card number is not being accepted, make sure numbers are entered as a continuous string of numbers, without dashes or spaces.
If you are still experiencing issues inputting your card, please contact us by phone at 1-833-721-0829 and a Support agent will assist you.
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When will my credit card be charged?
Overview: Once an order is placed in the Cart or via the phone through a Canvas agent, your bank card will be charged immediately after. Please create a ticket if you have any questions or suggestions for this article. Thank you for using Canvas.
How will credit card charges appear on my bank or credit card statement?
Overview: Canvas orders placed on the cart appear as followed: Current charges will appear on your bank statement as: “DRI*CanvasGFX” Earlier purchases would appear as: “ACD SYSTEMS INTERNATIO” or “PAYPAL* ACD SYSTEMS” Please create a ticket if you ...
How will Canvas purchases appear on my bank or credit card statement using the cart?
Overview: Canvas purchases are processed through Fastspring and will appear using the below charge description. Applies To: Canvas X Draw, Canvas X Geo, Canvas X Pro, Canvas X View Steps To Locate: 1. The charge will appear on your bank statement as: ...
Why is the Cart not accepting my card?
There are many reasons for a failed bank card transaction. Your card may have expired, or reached its limit, or a bank card computer – either on our end or your bank’s end, may have encountered a machine error. If you need assistance, ...
What address should I enter on the billing page?
Overview: For credit card verification, you must enter the address exactly as it appears on your credit card statement. Please create a ticket if you have any problems or suggestions for this article. Thank you for using Canvas.