Why is the Cart not accepting my card?
There are many reasons for a failed bank card transaction. Your card may have expired, or reached its limit, or a bank card computer – either on our end or your bank’s end, may have encountered a machine error. If you need assistance, contact Customer Care or by phone at 1-888-268-9872.
Related Articles
Should I put spaces or dashes in my credit card number?
Overview: If your credit card number is not being accepted, make sure numbers are entered as a continuous string of numbers, without dashes or spaces. If you are still experiencing issues inputting your card, please contact us by phone ...
When will my credit card be charged?
Overview: Once an order is placed in the Cart or via the phone through a Canvas agent, your bank card will be charged immediately after. Please create a ticket if you have any questions or suggestions for this article. Thank you for using Canvas.
How will Canvas purchases appear on my bank or credit card statement using the cart?
Overview: Canvas purchases are processed through Fastspring and will appear using the below charge description. Applies To: Canvas X Draw, Canvas X Geo, Canvas X Pro, Canvas X View Steps To Locate: 1. The charge will appear on your bank statement as: ...
How will credit card charges appear on my bank or credit card statement?
Overview: Canvas orders placed on the cart appear as followed: Current charges will appear on your bank statement as: “DRI*CanvasGFX” Earlier purchases would appear as: “ACD SYSTEMS INTERNATIO” or “PAYPAL* ACD SYSTEMS” Please create a ticket if you ...
What address should I enter on the billing page?
Overview: For credit card verification, you must enter the address exactly as it appears on your credit card statement. Please create a ticket if you have any problems or suggestions for this article. Thank you for using Canvas.